Osmania General Hospital (OGH), Telangana s largest and oldest tertiary care hospital, will for the first time have round the clock patient assistance support services along with a dedicated Help Line that will assist patients for mobility, navigational support and other patient care support services.
Round-the-clock, the availability of patient support services particularly wheelchairs and stretchers in large and complex hospital landscape through a dedicated Help line will be critical & lifesaving. For example, nearly 25% of the medical emergencies come in late at night, moreover the dialysis center which runs round the clock caters to 120-130 patients per day and multiple elective surgeries need round the clock patient assistance, apart from other intra unit shifting of patients.
Basheer & Sarwar Babu Khan Human Development Trust, (BSB HDT) has pledged to support Help Desk Services at OGH and will have Helping Hand Foundation which has been working in these hospitals for the past decade as their implementation partner.
Unused space besides the ramp in the OP Block besides the casualty has now been converted into a sprawling WAR Room like facility for patient assistance with a dedicated Help line 7780288622.
The Help Desk will be managed by a well-trained team of 20 Plus Volunteers from HHF in 3 shifts to for round-the-clock coverage. Apart from providing mobility assistance, the volunteers will assist patients in navigating hospital departments, will assist in OP services, unknown or homeless patient treatment etc. Many homeless patients are often found at hospital premises & with the help of social health workers at OGH, the homeless patients will be treated with dignity, cleaned up, clothed and lined up for treatment by the doctors.
The timely availability of wheelchairs and stretchers, particularly at night or in the wee hours, is critical in medical emergencies and by having round-the-clock services many patients will get timely assistance, which will be lifesaving, said Dr. Rakesh Sahay, Superintendent of OGH.
Our aim is to strengthen the public health system, and we are supporting organizations like HHF, who have been working with state-run hospitals for a long time to improve accessibility and patient care in over 15 Govt Hospitals with 80 Plus Community Health workers (CHWs) in the 1st year said Mr. Salman Babu Khan of BSB Human Development Trust.
The Round-the-clock Help Desk for patients in OGH was formally inaugurated today by Mr. Salman Babu Khan, in the presence of Dr. Rakesh Sahay Superintendent, OGH and other senior hospital administrators.
